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Correct a mis-posted order

Something posted, and it went somewhere wrong — the wrong account, the wrong tax treatment, or the wrong amount.

Needs organisation-admin access.

Posted documents are real​

Start here, because it shapes everything else: a posted document exists in your accounting system. Someone may have looked at it, reconciled it, or included it in a return.

Yessort does not reach back and rewrite it, and correcting a mapping does not retrospectively move anything. Correction means posting something that puts it right, or fixing it in the accounting system directly.

Work out which of three things happened​

The wrong account. Almost always a mapping problem, and almost never a one-off. Check the mapping before touching the individual document — one wrong mapping produces many wrong documents, and fixing the document alone leaves the cause in place.

The wrong tax treatment. Usually an unmapped tax category falling through to the account's default. This fails silently, so it is worth checking whether other documents share it. See map a tax category.

The wrong amount. Usually the order itself was wrong. Edit the order — Yessort posts a supplementary invoice or credit note for the difference, which is the correct treatment. See editing an order after posting.

Steps​

  1. Check what was posted so you know exactly what went where.
  2. Work out which of the three above it is.
  3. Fix the cause first — the mapping, if that is what it was.
  4. Correct the document, in the accounting system if it needs an accounting correction.
  5. Check whether other documents were affected by the same cause.

Fix the cause before the symptom​

The most common mistake is correcting one document and leaving the mapping wrong, so it recurs.

If you found it by noticing one bad document, assume there are others until you have checked. Mapping problems do not affect a single order.

Editing the order versus correcting the books​

Edit the order when the order was genuinely wrong. Yessort posts the correction and both systems end up right.

Correct in the accounting system when the order was right and only the posting was wrong — the account or the tax code. Editing an order that was correct would make it wrong to fix a bookkeeping problem.

After correcting​

Expect a reconciliation exception if you changed something at the provider. That is the reconciliation working: the two sides now differ because you deliberately changed one.