Clear held-back stock

Use this when units are sitting in a site's NO-RESTOCK location and you have decided what they are. For how they got there, see held-back stock.

Find what is held

Open the site's locations, open NO-RESTOCK, and read what it holds. You can also come at it from the variant — see check a variant's stock.

Decide, per variant

Either the goods are sound and you want them back on sale, or they are not and you are writing them off. Nothing was written off when they arrived, so both routes are still open to you.

Put them back on sale

Move the stock from NO-RESTOCK to a pickable location. On-hand does not change; Available goes back up, and the store's figure follows on the next availability pass. See move stock.

Or write them off

Adjust the stock out of NO-RESTOCK, choosing the reason that fits. This is the point at which the value leaves the books. See adjust stock and adjustment reasons.

If the location shows a negative figure

That is expected where the refund declined restock on units that were never really there. Correct it through negative-stock recovery rather than a fresh adjustment — see recover negative stock.

Permissions

You need permission to update inventory to move or adjust stock.