Customer returns
A return goes against what was dispatched
A return records goods coming back from an order that has already dispatched. Only the dispatched quantity on a line can be returned — something picked but not yet dispatched isn't a return, it's an edit to the order.
Each line moves on its own
A return can hold several lines, and each one walks its own path — so a single return can carry a restocked line, a scrapped line and a rejected line all at once. A line is requested when the return is opened, received once the goods are physically back, and then settles as one of restocked, scrapped or rejected. A line that never turns up can be cancelled while it's still requested.
The return itself is open until every line is settled
The return reads open while any line is still awaiting receipt or a decision, completed once every line has settled, and cancelled if every line was cancelled.
Restock, scrap or reject
- Restock — the goods are sound and go back into stock, at the receiving site's returns location unless you choose somewhere else. On a warehouse with no returns location set, Yessort asks you to pick one rather than guess. Stock that lands in a returns location is not necessarily sellable straight away — see the returns location.
- Scrap — the goods are accepted but not resaleable, so they're discarded. Nothing goes back into stock, because the original sale already took it out.
- Reject — the return isn't accepted, and the goods go back to the customer.
When a credit note is raised
Restocking and scrapping both raise a credit note; rejecting never does. Restock and scrap are both an acceptance of the return, whereas a reject sends the goods straight back to the customer. The credit value is fixed when the return is opened — from the price on the order line at that point — so editing the order afterwards doesn't move it.
A return changes the order's status
As soon as a return exists against an order, the order's fulfilment status reads Returned. See the order statuses reference.
Refunds raised at the sales channel
Where a refund is raised on the sales channel instead of in Yessort, Yessort mirrors it in as a return, credits it and puts any restocked stock back — without pushing a second refund out, because the channel has already refunded the customer.
What such a refund does to stock depends on whether the line dispatched as well as on the restock tick, and a line that never dispatched behaves differently again. See refunds raised in Shopify.
Bundles
A return against a bundle opens against the bundle line, not its components. Restocking a bundle line puts the component stock back, and the credit raised is the bundle's own price.
Creating an exchange order from a return is coming soon. For now, credit the return and raise a fresh order.