Order statuses

The order header stores exactly one status — the commercial one. Lines carry their own status, and fulfilment and payment status are worked out from the order's quantities and payment signal each time they are shown.

Commercial status (stored)

Status	What it means	How it changes
Draft (draft)	Being built, not yet committed.	Confirming it moves it on.
Confirmed (confirmed)	Committed and ready to be worked.	Set when a human confirms; freezes the invoicing strategy.
Cancelled (cancelled)	Called off.	Set when the sales channel cancels the order.
Completed (completed)	Closed out.	—

Fulfilment status (derived)

Status	What you see	What produces it
draft	Draft	The order's commercial status is draft.
unfulfilled	Unfulfilled	Confirmed, but nothing picked or dispatched yet.
picking	Picking	At least one fulfilment group is being picked.
picked	Picked	Every active group is picked, none packed yet.
packed	Packed	Every active group is picked or packed, at least one packed.
partial	Partially fulfilled	Some but not all of the order has been dispatched.
fulfilled	Fulfilled	The full quantity has been dispatched and no group is still in the warehouse.
cancelled	Cancelled	The order's commercial status is cancelled.
returned	Returned	The order has a return open or completed against it.

Fulfilled means dispatched. The fulfilled quantity is incremented at pick time, so a fully picked order still reads Picked or Packed until its groups are dispatched.

The open statuses — the ones that count as outstanding work — are Unfulfilled, Picking, Picked, Packed and Partially fulfilled.

Payment status (derived)

Status	What you see	What produces it
paid	Paid	Passed straight through from the channel's reported payment state.
authorized	Authorised	Passed straight through from the channel's reported payment state.
partially_paid	Part paid	Passed straight through from the channel's reported payment state.
partially_refunded	Part refunded	Passed straight through from the channel's reported payment state.
refunded	Refunded	Passed straight through from the channel's reported payment state.
voided	Voided	Passed straight through from the channel's reported payment state.
on_invoice	On invoice	No payment yet, and the order is on account terms (dispatched now, invoiced later).
pending	Payment pending	No payment yet, and the order is not on account terms.

Returned appears as soon as a return exists against the order, and it takes precedence over the fulfilment quantities.