Route labels to a specific printer
A routing rule sends particular documents to a particular printer, ahead of the site's defaults.
Under Printing in your settings. Needs organisation-admin access.
When you need one
Defaults handle "all our labels go to the label printer". Rules handle the exceptions:
A carrier with its own stock. DPD labels on the machine holding DPD stock, everything else on the other.
Printing where the work happens. Pick lists to the printer in the pick area rather than the office.
One printer for one document type, distinct from the rest.
If you have none of these, defaults are enough.
Steps
- Go to Printing in your settings.
- Add a routing rule.
- Choose the site and the document type.
- For courier labels, optionally narrow by carrier and service. Leave blank for any.
- Choose the printer.
- Save.
The most specific rule wins
Rules do not conflict — the narrowest match is used.
So with all three of these:
| Rule | Matches |
|---|---|
| Any shipping label at Manchester | Everything not matched below |
| DPD shipping labels at Manchester | All DPD |
| DPD next-day at Manchester | Just next-day |
a DPD next-day label uses the third, another DPD service the second, a Royal Mail label the first.
Leaving carrier and service blank makes a rule broader, so it is outranked by anything narrower. That is the mechanism for a general rule with exceptions: one broad rule plus specific ones above it.
Carrier and service only mean something for courier labels
Other document types have no carrier. On a rule for pick lists or product labels, leave both blank.
Rules beat defaults, and are beaten by an explicit choice
Second in the cascade: an explicit printer on the request wins, then rules, then site defaults. See how a printer is chosen.
One answer per question
You cannot have two rules for the same site, document type, carrier and service. Each combination resolves to one printer.
Checking
Print the thing the rule is meant to catch and see where it lands. If it went to the default instead, the rule's site or document type probably does not match the job.