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Record a supplier credit for a return

Once a supplier return has been posted, it sits at awaiting credit until you record the credit note the supplier sends back for it. See supplier returns for what happens to the stock and its value along the way.

Prerequisite: a clearing account must be configured​

Where the organisation has an active accounting connection, recording the credit is refused outright unless a goods-returned clearing account is configured on it. This is set up ahead of time, in the accounting connection itself — not something you're prompted for when recording a credit.

Record the credit​

  1. Open the return. It needs to be at awaiting credit — the only action available at that stage is Record credit.
  2. Select Record credit, then enter the credit note the supplier sent: its own reference, the date, and the amount they're crediting you. An amount is required before you can save.
  3. The sheet also shows the return's credit status and whether the amount matches the book value of the stock returned.
  4. Save it.

What recording the credit does​

Recording the credit closes the return — it moves to credit received, and no further actions are offered on it.

If the amount the supplier credits you differs from what the returned stock was worth, the difference is written off as a small loss or gain. It isn't chased up or corrected elsewhere — the return simply closes with that difference absorbed.