Choose a fallback site
The fallback site is where a line goes when no eligible site has stock for it. A rule set cannot be activated without one.
Under Routing rules in your organisation's settings. Needs organisation-admin access.
Steps
- Open Routing rules.
- Choose the fallback site.
- Save, and activate the rule set.
The activate button is disabled until this is set.
What will arrive there
Lines nobody could fulfil. Not difficult ones, not ambiguous ones — impossible ones, where the stock does not exist at any eligible site.
That means the fallback is less a routing destination than a holding place for problems. Every line landing there needs a decision: restock and fulfil, back-order, or cancel.
Choosing well
Your main warehouse is usually right. It is most likely to receive stock soonest, and most likely to have someone who notices a line that should not be there.
A small shop is usually wrong. It will accumulate lines it cannot fulfil, quite possibly unwatched.
The question to ask is not "where would I like these to go?" but "where will someone actually see them?"
Not a general default
The fallback is reached only when the stock gate leaves no candidates at all. If your rules narrow to several sites and never get to one, that is a different situation and the fallback plays no part.
Choosing a fallback expecting it to absorb ambiguous orders will not work. See the fallback site.
Watch what lands there
A fallback site quietly filling up is worth knowing about — it means you are taking orders for things you do not have. That may point at stock figures published too high, or reorder levels set too low.
Related: how negative stock happens covers the neighbouring case, where a channel sells units you do not hold at all.